Frequently Asked Questions
Frequently Asked Questions
Q: What types of payment do you accept?
A: We accept all major credit cards: MasterCard, Visa, American Express, Discover, and PayPal.
Q: In which currency are your store prices listed?
A: Our store prices are in U.S. dollars (USD).
Q: Do you have physical stores or only an online shop?
A: We do not have physical stores yet. We only sell online for now.
Q: Do you ship internationally?
A: Yes, we ship to almost every country worldwide.
International orders may be subject to import taxes, duties, and customs fees, which are applied once your shipment reaches the destination country. We cannot predict specific charges. For more information on your country's customs policies, please contact your local customs office. All taxes, duties, and customs fees are the responsibility of the recipient. Your local carrier may provide details on accepted payment methods for these charges upon delivery.
Q: Do I need to sign for the shipment?
A: No, you do not need to sign for the shipment.
Q: Where do you ship products from?
A: We ship from our warehouses in the U.S., U.K., Singapore, or China. We work directly with reliable suppliers worldwide, allowing us to pass on savings to our customers while providing exceptional products at highly competitive prices.
We sample each item and even visit factories to ensure top quality and sustainable practices.
Q: How long does it take to ship my product?
A: It takes 2 to 3 business days for your product to be shipped.
Q: What is the estimated delivery time (ETA)?
A: Depending on your location, delivery can take between 7 to 30 days. Rest assured, we will send you a tracking number as soon as your product is shipped.
Q: How can I return or exchange my item?
A: We strongly believe in the quality of our products. That's why we offer a risk-free 30-day money-back guarantee (excluding return shipping costs).
If for any reason you are not satisfied with your product, simply return it to us, and we will issue a refund or exchange it (your choice) within 30 days—no questions asked.
Please contact us via email at (email) first, and we will provide the appropriate return address.
⚠️ Please note that return/exchange shipping costs are your responsibility. We do not provide return shipping labels.
⚠️ Also, any return sent without first contacting our customer service will not be accepted.
Q: Where is my order confirmation?
A: Your order confirmation email is sent within 24 hours of payment. Please check your spam or junk folder as it may have landed there.
Q: What if I want to cancel my order?
A: Most items are processed within 6 to 8 hours. If you want to cancel your order for any reason, please send us a message through the "Contact Us" page.
Q: What if I still need help?
A: That’s what we’re here for! Please send us a message through the "Contact Us" page.